Marisa Mini
Microsoft Dynamics Consultant
About
I am a Technology Consultant for Microsoft Dynamics 365 software at 💼 Bond Consulting Services, specializing in CRM system implementations. With a degree in Data Science, I bring expertise in 📊 data analysis, predictive modeling, and machine learning.
In addition to my technical skills, I excel in presenting complex information clearly and have supported project management efforts to ensure the smooth and efficient achievement of milestones.
Before transitioning to the technology field, I was a ⛸️ competitive figure skater and later became a figure skating coach, a role that honed my leadership and mentorship abilities. My diverse background blends technical proficiency with a unique perspective on teamwork, discipline, and adaptability.
Experience
2025 – 2026
Customer Service and Sales Module Implementation
Customer Voice and ClickDimensions
Implemented Customer Service and Sales modules with Customer Voice surveys and ClickDimensions, building automations and survey flows to enhance customer engagement and insights.
- Customer Service Hub
- Sales Hub
- Customer Voice
- ClickDimensions
- Power Automate
2025
Project Operations Implementation
Integration with Business Central
Helped lead a Project Operations implementation integrated with Business Central, co-designing the solution and managing end-to-end data migration to ensure accurate and timely go-live.
- Project Operations
- Dynamics 365
- Business Central
- Data Migration
2024
Sales Software Implementation
Healthcare Company
Designed and implemented a tailored sales solution to streamline operations and improve user adoption, leading to enhanced business processes and efficiency.
- Dynamics 365
- Power Platform
- Sales Hub
2024
Power Pages (Portal) Implementation
Healthcare Company
Developed and deployed a custom portal to enhance interactions and improve accessibility for healthcare services.
- Power Pages
- Power Platform
- Azure
- JavaScript
- HTML
2024
Project Operations Implementation
Healthcare Company
Co-designed project operations tools to optimize resource management and streamline project tracking.
- Project Operations
- Dynamics 365
2024
Sales Software Implementation
Food & Beverage Company
Implemented a sales software solution to enhance customer relationship management and provide actionable insights for the sales team.
- Dynamics 365
- Power BI
- Sales Hub
2023
Customer Service Implementation
Bio-Chemical Company
Built a custom CRM solution to enhance customer service workflows and improve responsiveness to client inquiries.
- Customer Service Hub
- Power Apps
2023
Power Pages (Portal) Implementation
Government Project
Built a secure and user-friendly portal for government operations, focusing on accessibility and efficiency for public services.
- Power Pages
- Azure AD
- Power Platform
- JavaScript
- HTML
Technical Skills
Coding and Data Science
Languages/Tools
- Python
- JavaScript
- TensorFlow/Keras
- Pandas
- Matplotlib
Expertise
- Data visualization
- Data cleanup
- Data analysis
- Supervised machine learning
- Unsupervised machine learning
Other Tools
- Advanced Excel
- XRM Toolbox
Microsoft Dynamics Software
Modules
- Power Pages (Portals)
- Customer Service
- Sales
- Field Service
- Marketing
- Power BI
- Power Platform
- Project Operations
Certifications
- Microsoft Certified: AI Business Professional
- Microsoft Power Platform Solution Architect Expert
- Microsoft Power Platform Functional Consultant
- Teams Meeting and Meeting Rooms Technical Assessments
- Microsoft Power Platform Fundamentals
- Microsoft Power Platform App Maker
- Microsoft Dynamics 365 Functional Consultant (Sales)
Selected outcomes
- 100% project success from discovery through go-live
- Design, delivery, training, and data migrations on every engagement
- Strong project management and stakeholder collaboration throughout
Focus
- • CRM implementations
- • Power Platform
- • Data & automation